1. What is Offgrid Internet’s Starlink rental service?
Offgrid Internet offers a flexible Starlink rental service, providing customers with satellite internet equipment for use in remote locations across Western Australia. Whether you need reliable internet for a short trip or long-term usage, we offer plans that suit your needs.
2. What are the rental plans available?
We offer two plans:
- Standard Plan: $10 per day, suitable for regular browsing, VoIP, and voice/video calls, with a 12.5GB per week or 50GB per month limit.
- Unlimited Plan: $20 per day, offering unlimited data usage, perfect for heavy usage like streaming and gaming.
Both plans come with essential equipment, including the Starlink antenna, power cables, and transport bag.
3. How do I book a rental?
To book a Starlink unit, simply visit our Contact page on the website and let us know your plan, rental period, and pick-up date. We will reply in no time and can then proceed with payment to complete your booking.
4. What is the minimum rental period?
The minimum rental period is 3 days. If you need the equipment for a longer period, please select the appropriate dates when booking.
5. Do you require a deposit?
Yes, we require a $300 deposit as a bond for the equipment. This deposit will be refunded when the Starlink kit is returned in good condition. For rentals over 7 days, a 15% deposit is also required to secure your booking, which equals to 15% of the total of your order (not including the bond).
Ex: You book a full month on the standard plan at $10 a day = $300. 15% of $300 = 45$ that will be needed to secure your booking.
6. What happens if the equipment is damaged or lost?
If the equipment is damaged or lost during the rental period, you will be charged an $800 fee to cover the cost of the Starlink Mini kit, plus time taken to reorder a new one and loss of bookings incurred. Please notify us immediately if there are any issues with the equipment.
7. What payment methods do you accept?
We accept bank transfers and cash for payment. Payment is due before or at the time of pickup.
8. Can I return the equipment early?
Yes, you can return the equipment early; however, we do not offer pro-rated refunds for early returns. You will be charged for the full rental period.
9. What happens if I return the equipment late?
Late returns incur a fee of $50 per extra day. If you think you will be late, please contact us to discuss an extension or alternative arrangement.
10. Where can I use the Starlink equipment?
Our Starlink equipment is available for Western Australia only. The equipment can be used in most outdoor and remote locations, provided there is a clear line of sight to the sky for optimal performance.
11. Can I use the Starlink equipment for business purposes?
Yes, you can use the Starlink equipment for both personal and business use. However, please note that the Unlimited Plan is recommended for business users requiring heavy data usage, such as for streaming, gaming, or large-scale work applications.
12. What do I do if the internet connection is slow or not working?
We are not responsible for Starlink network connectivity issues. If you experience connectivity problems, we recommend checking your location for a clear line of sight to the sky, as obstructions can impact performance. We also provide tutorials on how to best position your antenna and receive the best possible signal from SpaceX satellites.
Please contact us if the issue persists.
13. Is the Starlink equipment mine to keep?
No, the Starlink equipment remains the property of Offgrid Internet at all times. You are renting the equipment for the specified period.
14. Can I rent additional equipment, such as solar chargers or power banks?
Yes, additional items like solar blankets or battery-powered chargers are available for hire at an extra cost. Please inquire about availability during your booking process.
15. Do you offer a warranty on the equipment?
While we ensure that all equipment is in good working order before rental, we do not offer a warranty on the equipment. We encourage customers to carefully inspect the gear upon pick-up and notify us immediately if there are any issues.
16. What happens if I have issues with the Starlink equipment during my rental period?
If you encounter any issues with the equipment, please contact us as soon as possible. We will assist with troubleshooting and, if necessary, arrange a replacement unit or provide further instructions.
17. How can I contact you if I have further questions?
For any additional questions or assistance, please feel free to contact us via the contact form on our contact page.